Faserwerk Luftschneider Carbon Handlebar-Stem

At RoadVictory, we stand by the quality and craftsmanship of all carbon fiber components. To ensure your complete satisfaction and peace of mind, we offer a 6-month warranty on all purchases. This warranty covers manufacturing defects and issues related to the integrity of the components under normal use.

Warranty Coverage:

• Defects in Material and Workmanship: If you experience any defects in materials or workmanship under normal use within 6 months from the date of purchase, we will replace or repair the handle at no additional cost.

• Exclusions: This warranty does not cover damage caused by misuse, accidents, or modifications. Normal wear and tear, including scratches and fading, is not covered.

How to Claim:

Contact Us: Reach out to our customer support team via [info@roadvictory.com] with your order number and a description of the issue.

Submit Proof of Purchase: Provide a copy of your receipt or order confirmation along with photographic evidence of the defect or problem.

Return the Handle: We will review your claim and, if approved, provide instructions for returning the item.

We are committed to delivering top-quality products and excellent customer service. If you have any questions or need assistance, please don't hesitate to contact us.

All products will be dispatched within 2–5 business days after payment has cleared.

Delivery times could be longer than normal during the holiday season. Please factor in another 5– 10 days as a buffer.

Please let me know if you want to go for the faster shipping option first. Then you must pay the extra freight; please contact us for USPS, UPS EMS (7–15 days), or DHL shipping options (3–7 days).

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please review our detailed return policy on our website for more information on the process and any applicable conditions.

info@roadvictory.com