Refund policy

Road Victory Returns and Refunds

At Road Victory, we want every rider to feel confident about their helmet purchase. If you are not satisfied with your order, please review the return and refund terms below.

30-Day Returns

You may request a return within 30 days of receiving your item. To begin a return, contact info@roadvictory.com with your order number and reason for return.

Helmet Return Conditions

For hygiene and safety, returned helmets must be in the same condition in which they were received. A helmet must be unused, unworn beyond a careful indoor fit check, unmodified, and free from marks, odors, scratches, or damage.

All tags, visor films, protective materials, accessories, manuals, helmet bags, and original packaging must be included. A receipt or other proof of purchase is required.

Helmets that have been ridden in, dropped, crashed, altered, fitted with permanent accessories, or otherwise damaged cannot be accepted for return.

Return Authorization

Contact info@roadvictory.com before sending an item. If your return is approved, we will provide return instructions and, where applicable, a return shipping label.

Items returned without prior authorization will not be accepted. Unless the item is defective, damaged on arrival, or incorrect, return shipping costs are the customer's responsibility.

Damaged, Defective, or Incorrect Items

Inspect your order when it arrives. If the item is defective, damaged, or different from what you ordered, contact us immediately with your order number and clear photographs so we can evaluate the issue and make it right.

Exchanges

To exchange a helmet for another size or model, first request a return for the original item. Once the return is accepted, you may place a separate order for the replacement. Availability is not guaranteed until the replacement order is completed.

European Union 14-Day Cooling-Off Period

For eligible orders shipped to the European Union, you may cancel or return your order within 14 days without providing a reason, subject to applicable law. The helmet must still meet the unused condition requirements above and include its tags, accessories, proof of purchase, and original packaging.

Refunds

After we receive and inspect your return, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method within 10 business days. Your bank or card provider may require additional processing time.

If more than 15 business days have passed since we approved your refund, contact info@roadvictory.com. Original delivery charges are not normally refundable unless the item was defective, damaged on arrival, or incorrect.

Consumer Rights

This policy does not limit any rights or remedies that cannot be excluded under applicable consumer law.

For return or refund questions, contact the Road Victory support team at info@roadvictory.com.