Road Victory Shipping Policy

At Road Victory, we aim to provide a clear and dependable shipping experience. Please review this Shipping Policy before placing your order.

Review Your Order and Shipping Details

Before completing your order, please carefully review the products, selected variants, specifications, quantities, delivery address, contact number, and available shipping method.

For bicycle components, we also recommend confirming product compatibility, sizing, fitment, and specifications before ordering.

If you have questions about delivery to your location, contact info@roadvictory.com before placing your order.

Accurate Delivery Address

Orders are shipped to the delivery address provided during checkout.

Please ensure that your name, street address, city, postal code, country, telephone number, and other delivery details are complete and accurate.

If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing, fulfilment, or shipment.

Road Victory is not responsible for delays, failed deliveries, returned parcels, or additional costs caused by incomplete or incorrect information provided during checkout.

Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Business days generally exclude weekends and public holidays.

Processing may take longer during promotions, holidays, product launches, periods of unusually high demand, or when additional order verification is required.

Some products or variants may have different preparation or handling times. Where applicable, additional information may be shown on the product page or communicated after your order is placed.

Estimated Delivery Time

Standard delivery is generally estimated to arrive within 14 business days after dispatch.

Actual delivery times may vary depending on the destination, carrier, customs procedures, shipping service, and product availability.

Delivery estimates are not guaranteed.

Shipping may be delayed by circumstances including customs processing, carrier capacity, weather conditions, public holidays, remote destinations, transportation disruptions, or other events outside our reasonable control.

Holiday and Peak-Period Delays

During holidays, major promotions, or other peak shopping periods, please allow additional time for order processing and delivery.

Where timing is important, we recommend placing your order as early as possible.

Expedited Shipping

Faster shipping options may be available for certain orders and destinations.

Contact info@roadvictory.com before placing your order if you require expedited delivery.

Where available, expedited services and estimated transit times will depend on the destination, carrier, product, and service selected.

Any estimated expedited delivery period begins after the order has been processed and handed over to the carrier.

Shipping Charges

Shipping charges, where applicable, are displayed during checkout based on the destination, order contents, and available shipping method.

Additional international charges such as customs duties, import taxes, brokerage charges, or local handling fees are not included unless explicitly stated at checkout.

Order Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Tracking information may take some time to display the first carrier scan or update after shipment.

Customers are responsible for monitoring available tracking information and contacting the carrier or Road Victory if a delivery issue occurs.

Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, customs charges, brokerage fees, or other charges imposed by the destination country.

Unless explicitly stated otherwise during checkout, these charges are the responsibility of the customer and are not included in the product price or shipping charge.

Customers are responsible for understanding any import restrictions, taxes, duties, or customs requirements that apply in their country.

Customs processing may delay delivery. Road Victory cannot control or guarantee customs-clearance times.

Split Shipments

Products from the same order may occasionally be shipped separately.

This can occur due to product availability, warehouse location, package size, shipping requirements, or fulfilment arrangements.

Where available, separate tracking information will be provided for each parcel.

You will not be charged an additional shipping fee solely because Road Victory divides an order into multiple shipments unless otherwise agreed with you.

Delayed or Missing Parcels

If tracking has not updated for an unusual period or your parcel has not arrived within the expected delivery window, contact info@roadvictory.com with your order number and tracking information.

We will review the available shipment information and, where appropriate, assist with an investigation through the relevant delivery provider.

Carrier investigations may require additional processing time.

Damaged Parcels or Products

Please inspect your parcel and products as soon as possible after delivery.

If the packaging or product arrives damaged, contact info@roadvictory.com promptly and provide:

• Your order number.
• Clear photographs of the parcel and shipping label.
• Photographs of the external and internal packaging.
• Clear photographs showing the damage to the product.

Do not install, ride, modify, or use a bicycle component that appears damaged, cracked, bent, defective, or otherwise unsafe.

Please keep all original packaging and included materials until the issue has been reviewed.

Incorrect or Incomplete Orders

If you receive an incorrect product, incorrect variant, or an order with missing items, contact info@roadvictory.com as soon as possible.

Please include your order number and photographs where appropriate so we can review the issue.

Refused and Undeliverable Shipments

If a parcel is refused, unclaimed, or returned to us because of an incorrect address, failed delivery, unpaid customs charges, or another issue outside Road Victory's control, additional shipping or return costs may apply.

Any refund or reshipment will be handled according to the circumstances of the order and our applicable policies.

Changes or Cancellations Before Shipping

If you need to request an order change or cancellation, contact us as soon as possible.

We cannot guarantee that changes or cancellations can be made once fulfilment or shipping has started.

Returns and Refunds

Shipping-related returns and refunds are also subject to our Refund Policy:

https://roadvictory.com/policies/refund-policy

Please contact us before returning any item.

Contact Road Victory

For shipping questions, delivery assistance, or order support, contact:

Road Victory
Email: info@roadvictory.com
Website: roadvictory.com

Last updated: September 24, 2026