Road Victory Terms of Service

1. Overview

This website is operated by Road Victory. Throughout the website, the terms “we,” “us,” and “our” refer to Road Victory.

Road Victory offers this website, including all information, products, tools, features, and services available through it, subject to your acceptance of these Terms of Service and the other policies published on our website.

By visiting roadvictory.com, using our services, or purchasing from us, you agree to these Terms of Service. If you do not agree with these terms, you should not use the website or purchase products through it.

Our online store is hosted by Shopify Inc., which provides the ecommerce platform that enables us to offer and sell products and services to customers.

2. Online Store Terms

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country, state, or place of residence, or that you have authorized any minor dependants under your supervision to use this website.

You may not use our website, products, or services for any illegal or unauthorized purpose.

You must not:

• Transmit malware, viruses, or malicious code.
• Attempt unauthorized access to the website, customer accounts, checkout, or connected systems.
• Interfere with website security or functionality.
• Use the store for fraudulent or unlawful activity.
• Violate applicable laws, regulations, or third-party rights.

We may refuse service, restrict access, or cancel an order where reasonably necessary to prevent fraud, misuse, unlawful activity, security risks, or harm.

3. Product Information

We make reasonable efforts to ensure that product titles, descriptions, specifications, dimensions, compatibility information, sizes, colors, images, prices, and availability are accurate.

However, product appearance, packaging, specifications, finishes, colors, accessories, or other details may vary due to manufacturer updates, production batches, screen settings, or other factors outside our control.

Product information may be corrected, updated, or changed without prior notice.

We may:

• Modify product information.
• Change prices.
• Limit quantities.
• Discontinue products.
• Restrict sales to certain countries or regions.
• Correct errors or inaccuracies.

Customers are responsible for reviewing product specifications, dimensions, compatibility, sizing, fitment information, and manufacturer documentation before purchasing or installing a product.

4. Product Compatibility, Fitment, and Safety

Product compatibility, sizing, fitment guidance, specifications, and customer-support information provided by Road Victory are intended as general guidance.

Bicycle components may have specific compatibility requirements, including but not limited to:

• Frame design.
• Fork and steerer dimensions.
• Headset standards.
• Handlebar and stem dimensions.
• Axle standards.
• Wheel and tire sizes.
• Brake systems.
• Drivetrain systems.
• Bottom bracket standards.
• Seatpost dimensions.
• Cable and hydraulic hose routing.
• Electronic shifting systems.
• Mounting interfaces.
• Manufacturer-specific specifications.

You are responsible for confirming that a product is compatible with your bicycle, existing components, intended use, and installation requirements before purchasing or installing it.

If you are uncertain about compatibility, you should consult a qualified bicycle mechanic or contact us before placing your order.

Where appropriate, products should be installed by a qualified bicycle mechanic or technician.

Incorrect installation, incompatible components, improper torque settings, modification, misuse, or failure to follow manufacturer instructions may result in product damage, bicycle damage, reduced performance, or personal injury.

Always follow the manufacturer’s installation, maintenance, inspection, torque, and safety instructions.

Do not use a component that is damaged, cracked, excessively worn, improperly installed, or otherwise unsafe.

5. Orders and Order Acceptance

Submitting an order through our website constitutes an offer to purchase.

An order is not considered finally accepted until it has been successfully processed and confirmed.

We reserve the right to reject, limit, or cancel an order if:

• A product is unavailable.
• Product information or pricing contains an error.
• Payment cannot be authorized.
• Shipping or delivery is unavailable.
• Fraud or suspicious activity is detected.
• An order violates these Terms of Service.
• We are unable to fulfil the order for another reasonable operational reason.

If we cancel an order after payment has been collected, the relevant amount will be refunded using the original payment method where possible.

You are responsible for providing accurate and complete billing, shipping, contact, and payment information.

Road Victory is not responsible for delays, failed delivery, or additional costs caused by incorrect or incomplete information supplied by the customer.

6. Prices, Currency, and Availability

Prices and product availability may change without notice.

The price displayed at checkout applies to the order, subject to correction of obvious pricing or technical errors.

Depending on your country or delivery destination, additional charges may apply, including:

• Shipping charges.
• Import duties.
• Customs fees.
• Taxes.
• Brokerage fees.
• Local handling charges.

Unless otherwise stated, such charges are the responsibility of the customer.

Products may be available only in limited quantities.

Adding an item to your shopping cart does not reserve the product until checkout has been successfully completed.

7. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are governed by our Refund Policy.

Returned products must meet the conditions described in that policy.

Products that have been installed, ridden, modified, damaged, misused, incorrectly fitted, or returned without required packaging, accessories, manuals, protective materials, or other included items may not be eligible for return.

Customers should confirm product specifications, sizing, compatibility, and fitment before installation.

You should contact info@roadvictory.com before returning any product.

8. Shipping and Delivery

Shipping methods, charges, and estimated delivery times are displayed during checkout where available.

Delivery estimates are provided as estimates only and are not guaranteed.

Delivery may be affected by circumstances including:

• Carrier delays.
• Customs processing.
• Weather conditions.
• Public holidays.
• Remote delivery locations.
• Customs inspections.
• Incorrect customer information.
• Events outside our reasonable control.

Additional information is available in our Shipping Policy.

Customers are responsible for monitoring tracking information and ensuring that the delivery address provided at checkout is accurate.

9. Customs, Duties, and International Orders

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are generally not included in the product price or shipping fee unless explicitly stated.

The customer is responsible for understanding and paying any applicable import charges required by local authorities.

Road Victory is not responsible for delays caused by customs clearance or local import procedures.

10. Optional Tools and Third-Party Services

Our website may provide access to third-party services, applications, payment providers, shipping services, analytics tools, product-review services, or external websites.

These services may operate under their own terms, privacy policies, and conditions.

Road Victory does not control third-party websites or services and is not responsible for their availability, security, content, policies, or practices.

You should review the relevant third-party terms before using those services.

11. Personal Information

Personal information submitted through our website is handled according to our Privacy Policy.

12. Reviews, Feedback, and User Content

If you submit a product review, photograph, comment, suggestion, testimonial, or other content, you confirm that:

• You have the right to provide the content.
• The content is accurate to the best of your knowledge.
• It does not violate another person’s intellectual property, privacy, or legal rights.
• It does not contain unlawful, misleading, abusive, defamatory, obscene, malicious, or harmful material.

We may moderate, edit, refuse, or remove user-submitted content that violates these Terms of Service or applicable law.

13. Intellectual Property

The Road Victory name, logo, branding, website design, graphics, written content, original photographs, product presentation, and other original materials are owned by or licensed to Road Victory unless otherwise stated.

Brand names, trademarks, logos, product images, and manufacturer information belonging to third parties remain the property of their respective owners.

You may not reproduce, distribute, sell, republish, scrape, commercially exploit, or otherwise use our original website content without prior written permission, except where permitted by applicable law.

14. Prohibited Uses

You must not use the website or its content to:

• Violate applicable laws or regulations.
• Infringe another person’s rights.
• Submit false, deceptive, or misleading information.
• Commit fraud.
• Transmit malware or harmful code.
• Collect personal information about others without authorization.
• Spam, phish, scrape, crawl, or interfere with website operation.
• Circumvent security systems or access restrictions.
• Attempt unauthorized access to customer or administrative systems.
• Interfere with another customer’s use of the website.

We may suspend or terminate access where we reasonably believe these terms have been violated.

15. Errors, Inaccuracies, and Omissions

Information on our website may occasionally contain errors, inaccuracies, or omissions relating to:

• Product descriptions.
• Specifications.
• Pricing.
• Availability.
• Compatibility.
• Shipping.
• Promotions.
• Images.
• Other product or store information.

We reserve the right to correct errors, update information, or cancel affected orders where reasonably necessary.

If a paid order is cancelled because of such an error, the relevant amount will be refunded using the original payment method where possible.

16. Disclaimer of Warranties

To the extent permitted by applicable law, the website and its services are provided on an “as available” basis.

We do not guarantee that:

• The website will always operate without interruption.
• Website information will always be completely error-free.
• Every product will remain continuously available.
• Third-party services will always function correctly.

Nothing in these Terms of Service excludes or limits warranties, consumer rights, remedies, or protections that cannot legally be excluded or limited.

17. Limitation of Liability

To the fullest extent permitted by applicable law, Road Victory is not responsible for indirect, incidental, special, punitive, or consequential losses arising from the use of the website or services.

Road Victory is also not responsible for damage resulting from improper installation, incompatible components, misuse, unauthorized modification, incorrect maintenance, or failure to follow manufacturer instructions, except where liability cannot legally be excluded.

Nothing in these terms limits any liability or consumer right that cannot lawfully be limited.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Road Victory harmless from third-party claims arising directly from:

• Your unlawful use of the website.
• Your violation of these Terms of Service.
• Your infringement of another person’s rights.
• Fraudulent or intentionally harmful activity carried out through your account.

19. Severability

If any provision of these Terms of Service is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed only to the minimum extent necessary.

The remaining provisions will continue to apply.

20. Termination

These Terms of Service remain effective while you use our website or services.

You may stop using the website at any time.

We may restrict or terminate access where we reasonably believe that:

• These terms have been violated.
• Applicable law has been violated.
• Store security is at risk.
• Fraud or misuse has occurred.
• Another person’s rights may be harmed.

21. Governing Law

These Terms of Service are governed by the laws of Sri Lanka, without limiting any mandatory consumer protections that may apply to customers in their own country or region.

22. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our store, products, services, business operations, or legal obligations.

The latest version will be published on this page.

Continued use of the website after an update constitutes acceptance of the revised terms where permitted by law.

23. Contact Road Victory

Questions about these Terms of Service can be sent to:

Road Victory
Email: info@roadvictory.com
Website: roadvictory.com

Last updated: September 24, 2026